DESCRIPTION:
Everyone loses when conflict becomes ongoing and cannot be effectively
managed. Complaints and grievances are on the rise as well as incidents
of violence in the workplace. Therefore managers, supervisors, and
employees need every possible tool to more successfully manage conflict.
The skills taught in this seminar will help mediators, arbitrators,
managers, supervisors, and team leaders to diffuse and positively
manage workplace conflicts much earlier. This seminar emphasizes CARING
COMPETENCIES, skills and techniques that directly contribute to building
a more CARING work environment and more positive working relationships.
OBJECTIVES:
As a result of attending this intensive professional development seminar,
participants will be able to:
• Practice techniques for dealing with angry parties and getting
past impasse
• Learn and practice CARING COMPETENCIES, to include wordcrafting,
success
planning, tension surfacing, constructive venting, and non-evaluative
listening
• Apply the technique of performance questions to improve workplace
behavior
• More effectively address diversity related issues, problems
or concerns
• Use a relationship enhancement model to help employees (empower
them) to more effectively manage their own interpersonal conflicts
• Utilize the principles of mediation to build more effective
teams
• Improve their coaching techniques in the application of mediation
skills
Length of Seminar: 2 days
Number of Participants Per Session: 25-30
Professional development training created and presented by C.W. HINES
and Associates, Inc.
