DEALING WITH DIFFICULT PEOPLE

DESCRIPTION:
Difficult persons exhibit behavior that causes problems, tensions, and/or discomfort to others. They are also people who do not do what you want them to do or repeatedly do what you don’t want them to do. Either way, they often manage their stress by causing it for others.

OBJECTIVES:
As a result of attending this intensive skill development seminar, participants will be able to:
• Identify the more common kinds of difficult people
• Examine personal motives for avoiding difficult people
• Understand what makes people feel defensive and resistant
• Learn the difference between destructive and constructive conflict
• Complete a Conflict Style Inventory and determine areas for professional development
• Review and practice RESPONSING (more responsible) skills for positively dealing with difficult people

LENGTH of Seminar: 2 days
Number of Participants Per Session: 25-30

Professional development training created and presented by: C.W. HINES and Associates, Inc.