DEALING WITH ANGRY PARTIES

DESCRIPTION:
An often repeated comment appears as “ANGER is only one letter away from DANGER!” Angry parties render themselves incapable of thinking clearly. This impacts both the quality of existing relationships and the willingness to move through tension.

OBJECTIVES:
This intensive professional development seminar provides tools and techniques for effectively dealing with angry parties. As a result of attending this training, participants will be able to:
• Assist angry parties in surfacing tensions that block productive interpersonal movement
• Apply 5 techniques for helping angry parties to move through anger states. These techniques include:
         Productive Spacing
         Sanity Talking
         The Revisit-Update
         The Feel-Felt-Found approach
         Key Questions
         Journaling
• Help angry parties understand the difference between productive and counterproductive anger
• Provide approaches for avoiding the “blame-shame” game
• Teach angry parties how to cope with the anger of others, especially in avoiding “red-flag” words
• Use the A-L-E-R-T technique for constructive approaches to anger situations

LENGTH of Seminar: 2 days
Number of Participants Per Session: 25-30

Professional development training created and presented by: C.W. HINES and Associates, Inc.