DESCRIPTION:
This intensive seminar emphasizes communication skills to enhance
positive influence. You will gain knowledge that will be helpful in
achieving communication success. With emphasis on the value of OPEN
COMMUNICATION, this seminar emphasizes positive, honest, expeditious,
open, and constructive skill application through the process of GIVING
VOICE to communicate more clearly. Embracing the Integrated Development
Systems model, you will gain skill in business, team, and interpersonal
effectiveness to include becoming more politically savvy.
OBJECTIVES:
At the end of this seminar, you will be able to:
• Apply techniques of word crafting and reframing for positive
outcomes, especially when asking for ideas, opinions, and suggestions
and moving through tension
• Complete the Interpersonal Influence Inventory and understand
the differences between assertive, passive, concealed aggressive,
and open aggressive communication styles and the consequences of each
• Apply the skills of “constructive commenting”
in delivering and receiving criticism, and in DEALING with DIFFICULT
PEOPLE
• Use the “revisit-update” approach for relationship
building and follow-up
• Understand the relationship of conflict management to work success,
especially productivity and to both internal and external customer
servicing
• Learn and practice the strategies of assertive/intentional communication
to include the elements of body language, neutral listening and CARING
COMPETENCIES
• Practice a problem-focused conflict management model that can
be used immediately for critical thinking, facilitation and team effectiveness
LENGTH of Seminar: 2 days
Number of Participants
Per Session: 25-30
Professional Development training created and presented by: C. W. HINES and Associates, Inc.
